Added some links to external articles on getting good technical support.

docs/support.html

@@ -13,7 +13,7 @@
 <h1 align="center">Synchronet Technical Support</h1>
 <h3>Support is on a Voluntary Basis</h3>
 <blockquote>
-<p>Just as Synchronet is developed by volunteers, it is supported by volunteers.</p>
+<p>Just as <a href=http://www.synchro.net>Synchronet</a> is developed by volunteers, it is supported by volunteers.</p>
 <p>No one is obligated to help anyone else with Synchronet. However, Synchronet 
 sysops, users, and (especially) developers, are usually interested (and often feel 
 compelled) in helping 
@@ -85,9 +85,13 @@ installed, then read the files or perform a text search in the Synchronet <tt>
   messages.<br>
 &nbsp;</li>
   <li><b>Real-time Chat/Instant Messaging<br>
-  </b>The best place to find instant answers to questions is in the <tt>#bbs</tt> or <tt>#synchronet</tt> 
-  channels on the BBSnet IRC server: <tt>irc.thebbs.org:6667</tt> or the new 
-  Synchronet IRC network at <tt>irc.synchro.net:6667</tt>.<br>
+  </b>
+  Unfortunately, there is no permanent record of the support given in IRC or 
+  Instant Messaging, so there is little chance of anyone else benefiting from 
+  the support given there. Also, you have to consider yourself lucky to find a 
+  knowledgeable <i>support-giver</i> available for chat at the exact time you 
+  need help. For these reasons, it is preferred that you use a <b>discussion group</b>
+  for support questions.<br>
   <br>
   Synchronet Inter-BBS Instant Messaging technology is in its infancy at this 
   time and requires direct real-time one-on-one communication between you and a
@@ -96,12 +100,11 @@ installed, then read the files or perform a text search in the Synchronet <tt>
   support at this time. Synchronet <i>support-givers</i> are  generally 
   not reachable using other Instant Message technologies.<br>
   <br>
-  Unfortunately, there is no permanent record of the support given in IRC or 
-  Instant Messaging, so there is little chance of anyone else benefiting from 
-  the support given there. Also, you have to consider yourself lucky to find a 
-  knowledgeable <i>support-giver</i> available for chat at the exact time you 
-  need help. For these reasons, it is preferred that you use a discussion group 
-  for support questions.</li>
+  The best place to find instant answers to questions is in the <tt>#bbs</tt> or <tt>#synchronet</tt> 
+  channels on the BBSnet IRC server: <tt>irc.thebbs.org:6667</tt> or the new 
+  Synchronet IRC network at <tt>irc.synchro.net:6667</tt>.<br>
+  <br>
+</li>
 </ol>
 
 <h3>How to Ask Questions</h3>
@@ -201,7 +204,14 @@ installed, then read the files or perform a text search in the Synchronet <tt>
   message with the results of those actions.<br>
   If you see someone else asking the same question later, don't hesitate to 
   become a <i>support-giver</i> yourself and tell them of any solutions or 
-  results you've encountered yourself.</li>
+  results you've encountered yourself.<br>
+&nbsp;</li>
+  <li><b>Read other articles on how to get good technical support from volunteers.<br>
+  </b><a href=http://www.catb.org/~esr/faqs/smart-questions.html>
+  How to Ask Questions The Smart Way</a><br>
+  <a href=http://www.chiark.greenend.org.uk/~sgtatham/bugs.html>
+  How to Report Bugs Effectively</a><br>
+</li>
 </ol>
 
 <h3>Examples of Bad Support Questions</h3>